Legal notice
§ 1 General Provisions
1.1. This regulation governs the rules of using the online store operated at www.stripes-co.com (hereinafter also referred to as: Online Store) by Stripes & Co. sp. z o.o. with its registered office in Warsaw, entered into the National Court Register (KRS) maintained by the District Court for the Capital City of Warsaw, XIV Economic Department of the National Court Register, under number 0001034405; Tax Identification Number (NIP): 5252954865, National Business Registry Number (REGON): 525229845.
1.2. Contact details of the entrepreneur, enabling the Buyer to contact the Seller:
- postal address: Al. Wojska Polskiego 11, 01-524 Warsaw;
- phone number: +48 505 311 488 (available from 10-18);
- email address: hello@stripes-co.com.
1.3. The Online Store's regulations are continuously posted on the website www.stripes-co.com in a way that allows Customers to acquire, reproduce, and record its content, provided to Customers before concluding a contract.
§ 2 Definitions
The terms used in these regulations mean:
2.1. Consumer – refers to a natural person in the sense of Art. 221 of the Civil Code.
2.2. Entrepreneur with consumer rights – refers to a natural person entering into a contract directly related to their business activity, when the content of this contract indicates that it does not have a professional character for this person, particularly based on the type of business activity conducted by them, disclosed according to the provisions on the Central Registration and Information on Business.
2.3. Entrepreneur - means a natural person, a legal person, or an organizational unit not being a legal person, whom the law grants legal capacity, conducting business or professional activity in their own name and performing a legal transaction directly related to their business or professional activity.
2.4. Service Provider/Seller – Stripes & Co. sp. z o.o. with its registered office in Warsaw (Al. Wojska Polskiego 11, 01-524 Warsaw) entered into the KRS maintained by the District Court for the Capital City of Warsaw, XIV Economic Department of the National Court Register under number 0001034405, NIP: 5252954865, REGON: 525229845.
2.5. Online Store – an online store operated at www.stripes-co.com by Stripes & Co. sp. z o.o. with its registered office in Warsaw.
2.6. Online Store Website - websites under which the Seller operates the Online Store functioning in the domain stripes-co.com.
2.7. Product/Good – a movable item available in the Online Store, being the subject of the Sales Agreement between the Customer and the Seller.
2.8. Client/Buyer – a natural person, legal person, or organizational unit not being a legal person, to which special provisions grant legal capacity, who places or plans to place an Order within the Online Store using electronic means, including also Consumer, Entrepreneur with consumer rights, and Entrepreneur.
2.9. Order – the Client's declaration of intent, in which the Client accepts the Seller's sales offer, which particularly includes the price, type, and quantity of Products within the Sales Agreement via the Online Store.
2.10. Sales Agreement – a product sales agreement concluded or entered into between the Client and the Seller via the Online Store.
2.11. Subscription – a package of subscription services (Subscription) offered by the Seller to use the service of receiving products every subsequent month.
2.12. Subscriber - a person who has purchased a Subscription for the subscription service.
2.13. Business days - days of the week from Monday to Friday, excluding statutory holidays.
2.14. Provider - an entity that cooperates with the Seller in terms of delivering Products purchased by the Client.
2.15. Client account - the Client's account in the Online Store, where data provided by the Client and information about Orders placed by them are stored.
2.16. Regulations – these regulations for providing services electronically in the sense of Art. 8 of the Act on Providing Services by Electronic Means of July 18, 2002 (i.e., Journal of Laws of 2020, item 344, as amended).
2.17. Civil Code – the Act of April 23, 1964 (i.e., Journal of Laws of 2020, item 1740, as amended).
2.18. Consumer Rights Act - the Act of May 30, 2014, on consumer rights (i.e., Journal of Laws of 2020, item 287, as amended).
2.19. Personal Data Protection Act - the Act of May 10, 2018, on personal data protection (i.e., Journal of Laws of 2019, item 1781, as amended).
§ 3 Rules of Using the Online Store
3.1. Prices of all Products in the Online Store are gross prices (include VAT) and are expressed in Polish zloty. Deviations from the Polish currency are explicitly marked next to the Product price.
3.2. The Seller may use discount codes in the Online Store authorizing the purchase of Products with the discount shown on the coupon. Discount codes are not exchangeable for cash value.
3.3. Acceptance of these Regulations is necessary to place an order in the Online Store.
3.4. To effectively place an order in the Online Store, it is necessary to have a device with Internet access that allows browsing websites, as well as a keyboard or other device enabling correct filling out of electronic forms. It is recommended to use the latest versions of web browsers: Firefox, Chrome, Internet Explorer, Microsoft Edge, Opera, Safari for OS X, etc.
3.5. The Online Store's website uses Responsive Web Design (RWD) technology, which adapts the page content to the device on which it is displayed. The Store's website is prepared for display on both desktop computers and mobile devices.
3.6. The Online Store's website has an SSL certificate – a secure communication encryption protocol.
§ 4 Conditions of Concluding a Sales Agreement
4.1. Orders in the Online Store can be placed by filling out the appropriate forms available on the store's pages.
4.2. The Client, when placing an Order, is obliged to provide correct personal data: first and last name, residence address, email address, and mobile phone number.
4.3. Upon receiving the Order, the Seller confirms its receipt and simultaneously informs about accepting the Order for execution. Confirmation of the Order is done by sending the Seller an appropriate email to the address provided in the order form. From the moment of confirmation of accepting the Order for execution by the Seller, the agreement is considered concluded.
4.4. Providing and recording the content of the sales agreement is done by providing these Regulations on the Online Store's website, sending the relevant information to the Client's email address provided when placing the Order, as mentioned in §4, point 4.2.
4.5. Placing Orders in the Online Store is possible 24 hours a day, every day of the year.
4.6. The Seller is responsible for the compliance of the Product/Good with the contract under the terms provided by the legal provisions.
§ 5 Method and Term of Payment
5.1. In the Online Store, there is a possibility of payment in one of the following ways:
- transfer to the Seller's bank account,
- payment on delivery,
- through external payment services providers.
5.2. For each payment method, the order is forwarded for execution from the moment the payment is recorded on the Online Store's bank account.
5.3. The Online Store allows payment of dues through the following external electronic payment services:
- Przelewy24
- Stripe
5.4. The Client is obliged to make the payment using one of the above-mentioned methods within 7 calendar days from the date of concluding the sales agreement. If there is no payment within this period, it is considered that the agreement was not concluded.
5.5. In case of choosing payment on delivery, the Client is obliged to make the payment upon receipt of the shipment.
§ 6 Subscription
6.1. The Seller offers a monthly Subscription service based on the purchased monthly Subscription. In the case of purchasing a Subscription, the Subscriber will receive ordered products every month until one of the parties decides to terminate the contract. By accepting the Subscription offer, the Subscriber agrees to a monthly payment of the amount specified when placing the first order. Consequently, the Subscriber will be charged the appropriate payment every 30 days from the first order/renewal and will receive the products within 5 to 7 business days of registering the aforementioned payment, for the duration of the Subscription.
6.2. By signing up for the Subscription, the Subscriber declares that they have read, understood, and accept these Regulations.
6.3. The Subscriber may cancel the Subscription after the first three months of its validity. The Subscription can be canceled via the Online Store Website. If the cancellation occurs after the monthly subscription fee payment, the Subscriber cannot request the cancellation of such an order, and it will be processed. In such a case, the cancellation of the Subscription will be considered in the following month.
6.4. If the Client using the Subscription at a lower price, due to the accumulated duration of cooperation with the Seller, cancels the Subscription, this privilege will be lost, and each new Subscription will be purchased at the rate applicable on that day.
6.5. In the case of service contracts concluded for a definite period with a tacit extension clause, the Seller shall inform the Client by email, no later than 2 months before the expiry of the period entitling to refuse the extension of the Subscription, about the possibility of non-extension of the contract concluded with a silent extension clause. In the absence of the aforementioned information, the Subscriber may terminate the contract free of charge at any time from the day of its extension. In this case, amounts paid after the declaration of termination of the contract will be refunded within 30 days from the date of its termination.
6.6. If the Client submits a declaration of refusal to extend the Subscription before the end of the last month of its validity, the contract terminates at the end of the Subscription. If the Client does not use the right to refuse the extension of the Subscription, the contract becomes an indefinite contract with a one-month notice period.
§ 7 Delivery
7.1. Ordered Products are delivered exclusively within the territory of the Republic of Poland to the address indicated by the Client in the Order. Shipping abroad is possible based on an individual agreement with the Client on the detailed terms of such delivery.
7.2. The Delivery time indicated on the Online Store Website is calculated in business days. The shipping time of Products after placing an Order is up to 48 hours, and the execution of the Order is up to 5 business days. In case it is impossible to deliver the Product within the time indicated on the Online Store Website, the Buyer will be immediately informed.
7.3. Delivery of ordered Products is carried out via Providers indicated on the Online Store Website, in particular:
- InPost Courier
- InPost Parcel Lockers
7.4. The shipping cost is 18.99 PLN or 20.99 PLN to Poland, and changes accordingly for other countries.
7.5. Ordered Products are delivered to the address indicated in the order form. In the case of choosing InPost, the delivery address is the address of the selected parcel locker by the Client.
7.6. At the moment of handing over the Product to the courier company, the Buyer is notified of this fact by sending an email message to the address provided in the Order.
7.7. The costs of delivering the Product, in addition to the Product price borne by the Client, are provided on the Online Store Website when placing the Order.
7.8. The cost of delivering the Product in the case of choosing the provided payment on delivery is entirely covered by the Client.
7.9. The Client is obliged to check the delivered package in time and in a manner accepted for shipments of this type. In case of finding damage or shortage of the shipment, they have the right to demand the representative of the Provider to write an appropriate protocol. The Client should immediately notify the Seller of any irregularities in the Delivery.
7.10. In case of the Client's absence at the address indicated for Delivery when placing the Order, the representative of the Provider will leave a notice or attempt to contact the Client by phone to set a date when the Client will be present at the previously indicated Delivery address. In case of the Order being returned to the Online Store by the Provider, the Seller will contact the Client by email or phone to determine a new date and cost of such Delivery.
7.11. Upon receiving the Product, the Client is obliged to confirm its receipt. From this point, the Product becomes the property of the Client.
§ 8 Withdrawal from the Agreement and Returns
8.1. The Consumer, who concluded a distance contract, may withdraw from it within 14 calendar days without giving any reason. In case of withdrawal from the contract according to legal provisions, it is considered as not concluded.
8.2. To exercise the right of withdrawal from the contract, the Consumer should inform the Seller by submitting a declaration of withdrawal from the contract. Such a declaration should be sent electronically to the Seller's email address hello@stripes-co.com. The Consumer may use the withdrawal form provided by the Seller (Annex no. 1 to the Regulations) or the model constituting Annex no. 2 to the Consumer Rights Act and sending the completed form to the Seller's address. Sending the form is not mandatory; it is enough to submit a statement in an email.
8.3. To maintain the deadline for withdrawing from the contract, it is sufficient to send the statement before its expiration. A statement of withdrawal submitted after the deadline mentioned above has no legal effects.
8.4. The period for withdrawal from the contract begins:
for a contract in the performance of which the Seller issues a Product being obliged to transfer its ownership - from taking the Product into possession by the Consumer or a third party indicated by them other than the carrier, and in the case of a contract that: (1) includes many Products that are delivered separately, in parts, or in pieces - from taking possession of the last Product, part, or piece, or (2) consists of the regular delivery of Products for a specified time - from taking possession of the first of the Products; for other contracts - from the day of concluding the contract.
8.5. The consumer bears the direct cost of returning the Product. The consumer is obliged to properly secure the returned Product to prevent it from being damaged during transport.
8.6. The consumer is obliged to return the Product immediately, but no later than within 14 days from the date on which they withdrew from the contract. The returned product cannot have any signs of use, the packaging must be tightly sealed and undamaged.
8.7. The seller may stipulate that in the event of withdrawal from the contract, the Product to be returned will be collected by him or a person authorized by him. The return of the Product should occur at the address of Stripes & Co sp. z o.o: Al. Wojska Polskiego 11, 01-524 Warsaw.
8.8. The consumer is responsible for any decrease in the value of the Product resulting from using it in a way beyond what is necessary to determine the nature, characteristics, and functioning of the Product.
8.9. In the event of withdrawal from the contract, all payments made by the Consumer, including the costs of delivering the Product (except for additional costs resulting from the Consumer choosing a type of delivery other than the cheapest standard delivery method available in the Online Store), will be refunded by the Seller immediately, and no later than within 14 days from the day the Seller receives the Buyer's statement of withdrawal from the contract. The refund will be made using the same method of payment used by the Consumer. The Seller, in agreement with the Consumer, may determine another method of refund, which will not involve the Consumer incurring additional costs. If the Seller has not stipulated that he will collect the Product from the Consumer, he may withhold the return of the payment until he receives the Product back or the Consumer provides proof of its return, depending on which event occurs first.
8.10. The right to withdraw from the contract does not apply to contracts listed in Article 38 of the Consumer Rights Act, especially in the case of contracts: (1) for the provision of services, for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who has been informed before the start of the service that after the service is performed by the Seller, they will lose the right to withdraw from the contract, and accepted it; (2) in which the object of the service is a non-prefabricated product, produced according to the Consumer's specifications or serving to meet their individualized needs; (4) in which the object of the service is a product that deteriorates quickly or has a short shelf life; (5) in which the object of the service is a product delivered in a sealed package, which cannot be returned after opening the package for health protection or hygiene reasons if the packaging was opened after delivery; (6) for delivering digital content not supplied on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller started performing with the express and prior consent of the Consumer, who was informed before the start of the service that after the service is performed by the Seller, they will lose the right to withdraw from the contract, and accepted it, and the Seller provided the Consumer with confirmation as referred to in Article 15 section 1 and 2 or Article 21 section 1 of the Consumer Rights Act.
8.11. The provisions of this paragraph of the Regulations concerning Consumers also apply to Entrepreneurs with Consumer Rights.
§ 9 Complaints
9.1. The basis and scope of the Seller's liability towards the Customer are determined by the universally applicable legal provisions, in particular the provisions of the Consumer Rights Act and the provisions of these Regulations.
9.2. In the event of detecting mechanical damage incurred during delivery or in the case of directing another complaint to the Seller, the Buyer should send a notification to the email address hello@stripes-co.com.
9.3. In the complaint, it is recommended to indicate: the defect that, in the Client's opinion, the Product has, and if possible - document the said defect, the date of the defect's occurrence, a request for a method of making the Product compliant with the contract or other claim of the Client, and provide contact details. These requirements are recommendations that facilitate the consideration of the complaint.
9.4. The Seller will respond to the complaint claim by email within 14 days of receiving the complaint notification. If the Seller does not do this within the above deadline, it means that the complaint has been accepted.
9.5. Detailed information on the possibility for the Customer being a Consumer to use out-of-court complaint handling and redress methods, as well as the rules for accessing these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Trade Inspection Offices, and at the following Internet addresses of the Office of Competition and Consumer Protection:
9.5.1. http://www.uokik.gov.pl/spory_konsumenckie.php;
9.5.2. http://www.uokik.gov.pl/sprawy_indywidualne.php;
9.5.3. http://www.uokik.gov.pl/wazne_adresy.php.
9.6. The Customer being a Consumer has, in particular (but not exclusively), the following exemplary possibilities of using out-of-court complaint handling and redress methods:
The Customer is entitled to turn to a permanent amicable consumer court referred to in Article 37 of the Act of December 15, 2000, on the Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request for resolution of the dispute arising from the Sales Agreement. The regulations for the organization and operation of permanent amicable consumer courts are specified by the regulation of the Minister of Justice of July 6, 2017, on determining the regulations for the organization and operation of permanent amicable courts at the provincial inspectors of the Trade Inspection. (Journal of Laws of 2017, item 1356). The Customer is entitled to turn to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of December 15, 2000, on the Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request for out-of-court resolution of the dispute between the Customer and the Seller. Information on the principles and procedure of mediation conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of the respective Provincial Trade Inspection Offices. The Customer can file a complaint via the ODR internet platform: http://ec.europa.eu/consumers/odr/. The ODR platform is also a source of information about forms of out-of-court settlement of disputes that may arise between entrepreneurs and Consumers. 9.7. The provisions of this paragraph concerning Consumers also apply to Entrepreneurs with Consumer Rights.
§ 10 Newsletter
10.1. Every Customer can use the Newsletter service by entering their email address using the registration form provided by the Seller on the Online Store's website. After sending the completed registration form, the Customer receives an activation link by electronic means to confirm subscription to the Newsletter service. Upon activation of the link by the Customer, an agreement for the provision of the Newsletter service electronically is concluded. The Customer may also, during Registration, check the appropriate box in the registration form to order the Newsletter service.
10.2. The Newsletter service involves the Seller sending electronic messages to the email address containing information about new products or services in the Seller's offer. The Newsletter is sent by the Seller to all Customers who have subscribed to the service.
10.3. Each Newsletter sent to the respective Customers includes, in particular: information about the sender, a filled "subject" field, specifying the content of the shipment, and information on the possibility and method of unsubscribing from the free Newsletter service.
10.4. The Customer may unsubscribe from receiving the Newsletter at any time by unsubscribing via a link included in every electronic message sent as part of the Newsletter service or by deactivating the appropriate field in the customer's account.
§ 11 Rules for Posting Reviews
11.1. The Seller allows publishing reviews about its Products on the pages of the Online Store. The review should be written in Polish and adhere to the rules of correct Polish.
11.2. A review about a Product can only be posted for actually purchased Products in the Seller's Online Store and by a Customer who has made the purchase of the reviewed Product. It is forbidden to enter fictitious or apparent Sales Agreements to post a review about a Product. A review about the Online Store can be posted by a person who is a Customer of the Online Store.
11.3. Adding reviews by Customers cannot be used for unlawful activities, in particular activities constituting unfair competition or actions violating personal rights, intellectual property rights, or other rights of the Seller or third parties. A Customer adding a review is obliged to act in accordance with the law, these Regulations, and good manners.
11.4. The Seller ensures that published reviews about Products come from its Customers who have purchased the given Product. To this end, the Seller requires that before publishing a review, it undergoes his verification. Verification involves checking the conformity of the review's content with the Regulations, and most importantly – whether the person reviewing is a Customer of the Online Store – in this case, the Seller checks whether the person made a purchase in the Online Store (e.g., by checking if the author of the review is in the database of the Store's Customers), and in the case of a Product review, additionally checks whether they purchased the reviewed Product. Verification takes place without undue delay.
11.5. In case of doubts of the Seller or objections raised by other Customers or third parties, whether a given review comes from a Customer or whether a certain Customer bought a certain Product, the Seller reserves the right to contact the author of the review to clarify and confirm that they are indeed a Customer of the Online Store or have purchased the reviewed Product.
11.6. Reviews are subjective statements of Customers and do not constitute the opinion of the Seller.
11.7. The Buyer/Customer is obliged to post reviews that do not violate applicable laws or the rights of third parties. They bear full responsibility for statements posted by them in the Online Store.
11.8. The Seller does not post or commission another person to post false reviews or recommendations of Customers and does not distort the opinions or recommendations of Customers to promote its Products. The Seller provides both positive and negative reviews. The Seller does not provide sponsored reviews.
§ 12 Personal Data
12.1. The administrator of personal data is the Seller.
12.2. The principles of personal data protection are contained in the Privacy Policy of the Online Store available at www.stripes-co.com.
§ 13 Final Provisions
13.1. The Seller reserves the right to make changes to these Regulations. Any changes to the Regulations come into effect within the time frame specified by the Seller, but no shorter than 7 days.
13.2. The amended Regulations bind the Customer if the requirements specified in Articles 384 and 384[1] of the Civil Code have been met, i.e., they have been properly notified of the changes and have not terminated the contract within 14 calendar days from the date of notification.
13.3. According to the provisions of the Act on Providing Services by Electronic Means, every entity using the Online Store's website is obliged not to post unlawful content on this page.
13.4. In matters not regulated by these Regulations, the relevant provisions of the Civil Code, the Consumer Rights Act, the Act on Providing Services by Electronic Means, and the Act on Personal Data Protection shall apply.
13.5. These Regulations are available at www.stripes-co.com.
13.6. The Regulations come into effect on 02.07.2023.
Annex No. 1 to the Regulations
MODEL WITHDRAWAL FORM [this form should be filled out and sent only if you wish to withdraw from the contract]
Addressee:
Stripes & Co. Sp. z o.o
Al. Wojska Polskiego 11, 01-524 Warsaw
I/We() hereby inform() of my/our() withdrawal from the contract of sale of the following goods() delivery contract for the following goods(*).
Date of contract conclusion()/receipt() Consumer's (-s') name and surname Consumer's (-s') address
Consumer's (-s') signature
[only if the form is sent in paper version]
Date
(*) delete as appropriate.