Refund policy
The following information is an excerpt from the Online Store's Terms and Conditions, which the Client should familiarize themselves with before placing an Order.
1. A consumer who has entered into a distance contract may withdraw from it without giving any reason within 14 calendar days. In the event of withdrawal from the contract in accordance with legal provisions, the contract is considered as not concluded.
2. To exercise the right to withdraw from the contract, the Consumer should inform the Seller by submitting a statement of withdrawal from the contract. Such a statement should be sent electronically to the Seller's email address hello@stripes-co.com. The Consumer may use the withdrawal form provided by the Seller for this purpose (Annex No. 1 to the Regulations) or the template which constitutes Annex No. 2 to the Consumer Rights Act and send the completed form to the Seller's address. Sending the form is not obligatory; it is sufficient to make a statement in an email.
3. To meet the deadline for withdrawal from the contract, it is enough to send the statement before its expiry. A statement of withdrawal submitted after the deadline mentioned above does not have legal effects.
4. The period for withdrawing from the contract begins:
- For a contract in which the Seller issues the Product, being obliged to transfer its ownership - from the Consumer or a third party other than the carrier taking possession of the Product, and in the case of a contract that: (1) includes several Products delivered separately, in batches or in parts - from taking possession of the last Product, batch, or part, or (2) consists of regular delivery of Products for a set period - from taking possession of the first of the Products;
- For other contracts - from the day of concluding the contract.
5. The Consumer bears the direct costs of returning the Product. The Consumer is obliged to properly secure the returned Product to prevent its damage during transport.
6. The Consumer is obliged to return the Product immediately, but no later than within 14 days from the date of withdrawal from the contract. The returned product cannot have any signs of use, the packaging must be tightly sealed and undamaged.
7. The Seller may stipulate that in the case of withdrawal from the contract, the Product to be returned will be collected by him or a person authorized by him. The return of the Product should take place at the address of the company Stripes & Co sp.z o.o: Al. Wojska Polskiego 11, 01-524 Warsaw.
8. The Consumer is responsible for any reduction in the value of the Product resulting from using it in a way beyond what is necessary to determine the nature, characteristics, and functioning of the Product.
9. In the event of withdrawal from the contract, all payments made by the Consumer, including the costs of delivering the Product (except for additional costs resulting from the Consumer choosing a method of delivery other than the cheapest standard delivery method available in the Online Store), will be refunded by the Seller immediately, no later than within 14 days from the day the Seller receives the Buyer's statement of withdrawal from the contract. The refund will be made using the same method of payment used by the Consumer. The Seller, in agreement with the Consumer, may establish another method of refund, which will not involve the Consumer incurring additional costs. If the Seller has not stipulated that he will collect the Product from the Consumer, he may withhold the return of the payment until he receives the Product back or the Consumer provides proof of its return, depending on which event occurs first.
10. The right to withdraw does not apply to contracts listed in Article 38 of the Consumer Rights Act, especially in the case of contracts: (1) for the provision of services, for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who has been informed before the start of the service that after the service is performed by the Seller, they will lose the right to withdraw from the contract, and accepted it; (2) in which the object of the service is a non-prefabricated product, produced according to the Consumer's specifications or serving to meet their individualized needs; (4) in which the object of the service is a product that deteriorates quickly or has a short shelf life; (5) in which the object of the service is a product delivered in a sealed package, which cannot be returned after opening the package for health protection or hygiene reasons, if the packaging was opened after delivery; (6) for delivering digital content not supplied on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller started performing with the express and prior consent of the Consumer, who was informed before the start of the service that after the service is performed by the Seller, they will lose the right to withdraw from the contract, and accepted it, and the Seller provided the Consumer with confirmation, as referred to in Article 15 section 1 and 2 or Article 21 section 1 of the Consumer Rights Act.
11. The above regulations concerning Consumers also apply to Entrepreneurs with Consumer Rights.
1. A consumer who has entered into a distance contract may withdraw from it without giving any reason within 14 calendar days. In the event of withdrawal from the contract in accordance with legal provisions, the contract is considered as not concluded.
2. To exercise the right to withdraw from the contract, the Consumer should inform the Seller by submitting a statement of withdrawal from the contract. Such a statement should be sent electronically to the Seller's email address hello@stripes-co.com. The Consumer may use the withdrawal form provided by the Seller for this purpose (Annex No. 1 to the Regulations) or the template which constitutes Annex No. 2 to the Consumer Rights Act and send the completed form to the Seller's address. Sending the form is not obligatory; it is sufficient to make a statement in an email.
3. To meet the deadline for withdrawal from the contract, it is enough to send the statement before its expiry. A statement of withdrawal submitted after the deadline mentioned above does not have legal effects.
4. The period for withdrawing from the contract begins:
- For a contract in which the Seller issues the Product, being obliged to transfer its ownership - from the Consumer or a third party other than the carrier taking possession of the Product, and in the case of a contract that: (1) includes several Products delivered separately, in batches or in parts - from taking possession of the last Product, batch, or part, or (2) consists of regular delivery of Products for a set period - from taking possession of the first of the Products;
- For other contracts - from the day of concluding the contract.
5. The Consumer bears the direct costs of returning the Product. The Consumer is obliged to properly secure the returned Product to prevent its damage during transport.
6. The Consumer is obliged to return the Product immediately, but no later than within 14 days from the date of withdrawal from the contract. The returned product cannot have any signs of use, the packaging must be tightly sealed and undamaged.
7. The Seller may stipulate that in the case of withdrawal from the contract, the Product to be returned will be collected by him or a person authorized by him. The return of the Product should take place at the address of the company Stripes & Co sp.z o.o: Al. Wojska Polskiego 11, 01-524 Warsaw.
8. The Consumer is responsible for any reduction in the value of the Product resulting from using it in a way beyond what is necessary to determine the nature, characteristics, and functioning of the Product.
9. In the event of withdrawal from the contract, all payments made by the Consumer, including the costs of delivering the Product (except for additional costs resulting from the Consumer choosing a method of delivery other than the cheapest standard delivery method available in the Online Store), will be refunded by the Seller immediately, no later than within 14 days from the day the Seller receives the Buyer's statement of withdrawal from the contract. The refund will be made using the same method of payment used by the Consumer. The Seller, in agreement with the Consumer, may establish another method of refund, which will not involve the Consumer incurring additional costs. If the Seller has not stipulated that he will collect the Product from the Consumer, he may withhold the return of the payment until he receives the Product back or the Consumer provides proof of its return, depending on which event occurs first.
10. The right to withdraw does not apply to contracts listed in Article 38 of the Consumer Rights Act, especially in the case of contracts: (1) for the provision of services, for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who has been informed before the start of the service that after the service is performed by the Seller, they will lose the right to withdraw from the contract, and accepted it; (2) in which the object of the service is a non-prefabricated product, produced according to the Consumer's specifications or serving to meet their individualized needs; (4) in which the object of the service is a product that deteriorates quickly or has a short shelf life; (5) in which the object of the service is a product delivered in a sealed package, which cannot be returned after opening the package for health protection or hygiene reasons, if the packaging was opened after delivery; (6) for delivering digital content not supplied on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller started performing with the express and prior consent of the Consumer, who was informed before the start of the service that after the service is performed by the Seller, they will lose the right to withdraw from the contract, and accepted it, and the Seller provided the Consumer with confirmation, as referred to in Article 15 section 1 and 2 or Article 21 section 1 of the Consumer Rights Act.
11. The above regulations concerning Consumers also apply to Entrepreneurs with Consumer Rights.